FAQs

Our cheeses are proudly OU Kosher Certified.

Yes, all of our cheeses are crafted with no added hormones, animal rennet, lipase, or lard.

Not all of our cheeses are lactose-free, however we do have a lactose-free selection. Check it out here: Lactose-Free Cheese Collection.

Currently, we deliver our delicious cheese selections to all states within the continental US.

We prioritize getting your cheese to you fresh! So, we aim to deliver your orders within 2 days after processing.

Please note: We ship orders on Monday-Wednesday to ensure that your cheese avoids weekend delays in post offices and warehouses.

Orders placed between Wednesday 3:00 PM - Sunday will ship out the following Monday.

Our cheeses need to be refrigerated by you, within 2 days of the product being shipped, in order to maintain peak flavor and texture. That's why we offer a variety of expedited shipping options through UPS: Ground® (for locations near the warehouse - Bay Shore, New York), 2nd Day Air®, Next Day Air Saver®, and Next Day Air®.

The specific cost will depend on your chosen service and location, but you'll see the exact amount during checkout.

We understand cheese is meant to be enjoyed fresh and delicious. If our cheese didn't arrive in perfect condition, we're truly sorry for the inconvenience.

Here's how we can make it right:

• Contact us within 30 days of receiving your order at info@thecheeseguy.com. Simply let us know your order number and a brief description of the issue (e.g., cheese arrived moldy).If your cheese arrived damaged, feel free to include photos for faster resolution.Additionally, you can reach us by phone at 718-698-5154 if you prefer a quicker response.

• Replacement or Refund? We'll work with you to find the best solution.

1. Replacement: If you prefer a replacement, we'll prioritize your order and get it shipped out with express shipping at no additional cost. Allow 5-7 business days for processing.
2. Refund: If a refund is best, we'll initiate the process right away. Your refund should appear in your account within 5-7 business days.

• We're committed to cheese satisfaction. If your replacement doesn't arrive fresh, we'll happily send another or offer a full refund.

Don't hesitate to reach out if you have any questions at info@thecheeseguy.com.

We accept major credit cards such as Visa, Mastercard, American Express, Discover, Diners Club and popular digital wallets: Shop Pay, Apple Pay, Google Pay, Meta Pay,and Paypal.

Our cheese shops are conveniently located nationwide. You can go ahead and check the available stores near you from our Store Locator or email us at info@thecheeseguy.com for more queries.

We prioritize your order's prompt processing and shipment because it's important to us.

If you need to make changes, please contact us as soon as possible via email at info@thecheeseguy.com or by calling 718-698-5154.

We'll do our best to intercept your order before shipment if it hasn't been processed yet. However, once your order is placed, we unfortunately cannot add, remove items, or make any other modifications.

If your order has already been processed, please refer to the return instructions included with your delivery.

For Processed Orders:

If your order has already been processed, unfortunately, we cannot accept returns due to the perishable nature of our cheese. However, we recommend checking your email for the order confirmation which may include substitution options in case an item becomes unavailable.